Terms and Conditions

Hire of Vehicle

Damage Loss Liability

Cancellation Policy

Refund Policy

Refund due to Loss of  hire time

Hire of vehicle

All drivers of the vehicle must be over 21 years of age and hold a current drivers license and have held that license for more than 2 years.

All vehicle rentals require a credit card imprint on the rental agreement.

All vehicle rentals are per calendar day (not 24 hrs).

Vehicles are full of fuel at the start of the hire and must returned full of fuel. If the Vehicle is returned with less fuel, the difference will be charged at a rate which may include a service component.

Vehicles must be returned to the rental location prior to the designated time and in a clean condition.

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Damage Loss Liability

All hire vehicles have a standard damage loss liability for use off road;

• Small 4x4’s $3000
  (Suzuki Jimny)
• Medium to Large 4x4’s $5000
  (Landcruiser wagons, Landcruiser troop carriers and Toyota Hilux)

The damage loss liability can be reduced to $500 by paying $30 per day for the Suzuki Jimny and $45 per day on all other vehicles.

You and/or the Authorised Driver must not at any time admit liability for any claim, loss or demand and agree that if such admission is made by You and/or the Authorised Driver then that is a breach of the terms and conditions of your hire agreement.

Damage loss liability or reduction of such ; does not cover and is at all times during the hire the responsibility of the renter for the following:

• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence. (failure to check and maintain fluids for engine)
• Damage caused to the Vehicle in any way by part or total water submersion in fresh or salt water.
• Damaged caused as a result of a Single Vehicle Accident (an accident not involving another vehicle). Unless otherwise noted on the hire agreement.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage to the bonnet or the roof of the vehicle buy standing, sitting or placing objects on them.
• Damage to the under body of the vehicle
• Damage to transmission or gear box, not due to fair ware and tare
• Damage or loss of vehicle where the keys have been left in the vehicle
• Fueling a vehicle with the incorrect fuel.
• Damage or loss to a vehicle while trying to avoid contact with a animal

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Cancellation Policy

Cancellations of 3 days notice will incur a cancellation fee of $150 cancellation fee.

Cancellations of 2 days notice or less will incur a cancellation fee of $300.

No show full charges apply

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Refund Policy

Although we are extremely sorry for any of your valuable time lost due to a mechanical failure not caused by your own actions, we must stress that Fraser Island is an extremely harsh off road environment and mechanical failures can happen to even the newest cars, despite the best maintenance practices.  

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Refund due to Loss of  hire time

We will, wherever possible, replace the vehicle as soon as possible and extend your hire for equivalent time lost. The customer must be aware that we are restricted by car ferry times and tides when replacing vehicles and will not be held liable for delays in delivering vehicles as a result of these conditions.

If extending your hire is not possible, we calculate your refund using the following method:-

• We allow 10 usable hours per day for the vehicle
• We divide the cost you have paid per day by 10 (usable hours/day) leaving us with a dollar per hour figure
• We multiply the number of hours lost by the dollar per hour and refund this amount

Although we will attempt to resolve the problem as quickly as possible, we do not compensate for:-

• Personal stress and anguish due to a mechanical breakdown
• Missing connecting travel arrangements
• Use of any other unapproved travel means, or accommodation.
• For having missed places you wished to travel to if you are unable to extend your hire or tides do not allow.
• Time lost due to mechanical failure through no fault of the company

We do not refund money for hires cut short due to:

• Bad weather (unless directed by Queenland parks or Queensland Police personnel to leave the Island)
• Shortening of the rental period by the hirer - unless it can be rehired for that same period
• Cars taken from the hirer due to abuse or misuse.

We do charge for the following:

• Late returns
• Vehicles not returned during our office opening hours
• Burnt out clutch replacement and the associated costs to return the vehicle to our workshop
• Punctures are no charge, however if the tyre is returned un-repairable, due to being staked or driven flat, the hirer will be charged for the cost of replacement.
• Breaches of the hire agreement resulting in damage

Administration Fee

All hires have a $6 administration fee in addition to all other charges.

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